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How do I cancel my Boingo Broadband (Military) subscription?


Boingo is flexible, so you can change your account status anytime –- without fees or hassles. 

Need to cancel your recurring monthly subscription? You’ve come to the right place! But before you go, are you transferring bases? Boingo is available at 50+ military bases around the world, so the good news is that you can likely use Boingo when you arrive at your next base. Simply use your current username and password to log in when you arrive, and you’ll be able to reactivate your Boingo account in seconds. 

Note: If you are not on a monthly recurring subscription or have already submitted a request to cancel your account, you will not see the "Cancel Subscription" option. 

To stop monthly payments, follow these simple steps:

  1. Log in to My Account.
  2. Select “Cancel Subscription” Button (as shown below).
  3. Follow the prompts and request your cancellation.

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That’s it! Your recurring monthly subscription will stop at the end of your billing cycle, and no further charges will be incurred.

Please note: If you have a one-day, one-week, or one-month plan, you don’t need to cancel your account. Your service expires automatically at the end of the term. We genuinely appreciate your service, and for the opportunity to keep you connected.

If you have any questions or need to contact a Customer Care agent, please visit Boingo Support.


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