Boingo
 

Topics

    Connecting to the Internet
    Accounts and Billing
    Boingo App
    Boingo Products
    Policies

Related Articles

How do I cancel my Boingo subscription?


We get it. Something’s happened and you want to part ways. You can cancel your Boingo subscription by logging in through "My Account".

Note for Military Customers: If you are a Boingo Broadband customer with service in the barracks, please visit the Boingo Broadband Customer Support page for steps on how to deactivate your recurring subscription.


Recurring Subscriptions

Subscriptions include Boingo Mobile, Boingo Unlimited, Boingo Global, Boingo Europe Plus, Boingo UK & Ireland, and Boingo Asia Pacific.

Once you have logged in to "My Account", on the left panel you will see the "Cancel Subscription" link (as shown below). Follow this link to cancel the recurring monthly payment or to cancel the account completely.
 

Note: If you are not on a recurring subscription or have already submitted a request to cancel your account, you will not see the "Cancel Subscription" option. 


User-added image


Itunes Subscriptions

Customers who signed up for Boingo from Boingo WiFinder on the iOS app store can cancel from their device via "Manage Subscription" in the iPhone/iPad Settings menu.


AsYouGo Plans

Boingo AsYouGo and Hourly customers can stop charges by not logging in at hotspots.


Was this article helpful?
 
     

Topics

Connecting to the Internet
Accounts and Billing
Boingo App
Boingo Products
Policies

Related Articles

Connect with Boingo: