We get it. Something’s happened and you want to part ways. You can cancel your Boingo subscription by logging in through "My Account". If you forgot your username or password, reset it here.
Note: If you are not on a recurring subscription or have already submitted a request to cancel your account, you will not see the "Cancel Subscription" option.
Subscriptions include Boingo Mobile, Boingo Unlimited, Boingo Global, Boingo Europe Plus, Boingo UK & Ireland, and Boingo Asia Pacific.
Once you have logged in to "My Account", on the left panel you will see the "Cancel Subscription" link (as shown below). Follow this link to cancel the recurring monthly payment or to cancel the account completely.
Note for Military Customers: If you are a Boingo Broadband customer with service in the barracks, please visit the Boingo Broadband Customer Support page for steps on how to deactivate your recurring subscription.
Customers who signed up for Boingo from Boingo WiFinder on the iOS app store can cancel from their device via "Manage Subscription" in the iPhone/iPad Settings menu.
Boingo AsYouGo and Hourly customers can stop charges by not logging in at hotspots.