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How do I cancel my plan?


We get it. Something's happened and you want to part ways. You can cancel your Boingo subscription by logging in through "My Account". If you forgot your username or password, reset it here.

Recurring Subscriptions

Subscriptions include Boingo Mobile, Boingo Unlimited, Boingo Global, Boingo Europe Plus, Boingo UK & Ireland, and Boingo Asia Pacific. Once you have logged in to "My Account", on the left panel you will see the "Cancel Subscription" link (as shown below). Follow this link to cancel the recurring monthly payment or to cancel the account completely.

Note: If you are not on a recurring subscription or have already submitted a request to cancel your account, you will not see the "Cancel Subscription" option.

Itunes Subscriptions

Customers who signed up for Boingo from Boingo Wi-Finder on the iOS app store can cancel from their device via "Manage Subscription" in the iPhone/iPad Settings menu.

AsYouGo Plans

 Boingo AsYouGo and Hourly customers can stop charges by not logging in at hotspots.


 



User-added image

Note: If you are not on a recurring subscription or have already submitted a request to cancel your account, you will not see the "Cancel Subscription" option. 


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Topics

Connecting to the Internet
Accounts and Billing
Boingo App
Boingo Products
Policies

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