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Laptop Wi-Fi connection issues


Our instructions not working for you? Try these troubleshooting tips:
 

  • Confirm your Wi-Fi is turned on. Some computers have a physical Wi-Fi switch.  Most computers have a virtual “switch” in the networks settings.

  • Confirm in your network settings and that you are connected to a Boingo Network.

  • Make sure your device is set to the correct time zone where you are currently located.

  • Switch off your Wi-Fi, move approximately 50 feet and turn your Wi-Fi back on.

  • If the above tips do not work, try restarting your computer. Rebooting your laptop will often correct connection problems.


If you can connect to the network, but are unable to browse, try clearing the cache and cookies from your browser. If that is not successful, try a different web browser.

Boingo Wi-Finder App Users

  • Check that your username and password are stored correctly in the Boingo app. (If you updated your password online or with a Boingo Customer Care agent, you will need to manually update it within your app settings.)


If you continue to have trouble, please contact Boingo Customer Care.


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Topics

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Accounts and Billing
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Boingo Products
Policies

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